Managed It Support

Managed It Support 

Helpdesk

Unlimited support requests online or by phone 8 am to 6 pm Mon to Fri

WatchOverIT

24 x 7 remote device monitoring and preventative maintenance

User Management

Remote management of Active Directory, Office 365 and licenced products

Security Essentials

Automated management of security updates, anti-virus and data backup

Account Management

Scheduled reviews with a dedicated account manager, strategic planning

Security Risk Assessment

Annual IT security audit, vulnerability testing, detailed risk assessment report

Scheduled Reports

Monthly system reports, quarterly service review

Guaranteed Response

Maximum 60 minute response, 8 am to 6 pm Monday to Friday

Fixed Price

Single monthly fee per user with no hidden charges

StandardStd

Pro

Pro+

Add-On Support Options

Add-On Support Options 

Onsite Engineer

Regular scheduled time onsite, outsource your IT department

Warranty Management

Manufacturers’ warranty support packs managed by Paralogic

Onsite Maintenance

Critical repair service, includes all parts and labour, 4 or 8 hour response

StandardStd

Pro

Pro+

Managed IT Security

Managed IT Security 

IT Policy

Documentation, security awareness training, GDPR

Security Enhancements

Multi-factor authentication, encryption, system hardening

Data Loss Prevention

Content scanning, data blocking, secure sharing

Penetration Tests

Test your protection against cyber-attack, identify vulnerabilities

Dark Web Monitoring

Monitor the web for stolen credentials and compromised domains

Cyber Essentials

Cyber Essentials security accreditation

StandardStd

Pro

Pro+

Other Services

Other Services 

Software Licences

Microsoft, Webroot, Mimecast etc

IT Procurement

Qualified advice and highly competitive pricing

Data Backup & BC

Secure automated data backup, business continuity, disaster recovery

Internet Services

High-speed business broadband connections, domain management, websites

Microsoft Teams

Replace your PBX with Microsoft Teams or Skype for Business

Telephony

Voice over IP unified communications, integrate with Microsoft Teams

Audio Visual

Display screens, interactive touchscreens, projectors, PAs, video conferencing

Consultancy

IT security, infrastructure, strategic planning, project management, budgets, GDPR

Structured Cabling

Voice, data, AV and electrical cabling design, installation and certification

Office Moves

Complete relocation service including Project Management and cabling

Cloud Migration

Managed transition from on-premise to cloud based solutions

Hyper Convergence

Consolidate many servers into a single platform with high availability