Packages | Paralogic IT

Managed IT Support

HELPDESK
Unlimited support online or by phone 8 am to 6 pm Mon to Fri

WATCHOVERIT
24 x 7 remote device monitoring and preventative maintenance

USER MANAGEMENT
Remote management of AD, Microsoft 365 and licenced products

SECURITY ESSENTIALS
Automated management of security updates, anti-virus and data backup

ACCOUNT MANAGEMENT
Scheduled reviews with a dedicated account manager, strategic planning

SECURITY RISK ASSESSMENT
Annual IT security audit, vulnerability testing, risk assessment report

SCHEDULED REPORTS
Monthly system reports, quarterly service review

GUARANTEED RESPONSE
Maximum 60 minute response, 8 am to 6 pm Monday to Friday

FIXED PRICE
Single monthly fee per user with no hidden charges

Managed IT Security

SECURITY POLICY
Documentation, procedures, online security awareness training

CONTINUOUS PROTECTION
System protected and monitored 365 x 24 x 7

SECURITY ENHANCEMENTS
Multi-factor authentication, data encryption, system hardening

AUTOMATED PATCH MANAGEMENT
Third-party software continuously updated with the latest patches

EMERGENCY RESPONSE
Immediate response to malicious activity or critical security breach

MONTHLY REPORTS
Monthly system reports, quarterly service review

FIXED PRICE

Single monthly fee per user with no hidden charges

Support Options

ONSITE ENGINEER
Regular scheduled time onsite, outsource your IT department

ONSITE MAINTENANCE
Critical repair service, includes all parts and labour, 4 or 8 hour response

WARRANTY MANAGEMENT
Manufacturers’ warranty support packs managed by Paralogic

Security Options

CYBER ESSENTIALS
Attain the CE certification

CYBER ESSENTIALS PLUS
Attain the CE Plus certification

DATA LOSS PREVENTION
Content scanning, data blocking, secure sharing

VULNERABILITY ASSESSMENT
Assess your security protection against cyber-attack

DARK WEB MONITORING
Regular web scans for stolen credentials and compromised domains

Other Services

SOFTWARE LICENCES
Microsoft, Webroot, Mimecast etc

IT PROCUREMENT
Qualified advice and highly competitive pricing

DATA BACKUP & BUSINESS CONTINUITY
Secure automated data backup, business continuity, disaster recovery

INTERNET SERVICES
High-speed business connections, domain management, websites

TELEPHONY
Unified communications, integrate with Microsoft Teams

AUDIO VISUAL SERVICES
Video conferencing, PA systems, CCTV

CONSULTANCY
IT security, infrastructure, strategy, project management, budgets

STRUCTURED CABLING
Voice, data and AV cabling design, installation and certification

OFFICE MOVES
Complete relocation service including Project Management

CLOUD MIGRATION
Managed transition from on-premise to cloud based solutions

HYPER CONVERGENCE
Consolidate many servers into a single platform with high availability